Server Schmerver
01/11/08 Filed in: Folderol
We experienced some downtime today. Apparently, a
ghost in the machine caused "an issue with one of our
shared storage devices". Hrmph.
All is well now, but if you tried to access us today around 10:30 a.m. EST, you may have been greeted with a terse note from Fat Cow, our hosting service (who, to be fair, have a really decent uptime record).
The "Live Person" software they use as their 'help' system, though, needs a lot of work, and the agents on the other end of the live chat need more training in how to answer a customer's question properly.
All is well now, but if you tried to access us today around 10:30 a.m. EST, you may have been greeted with a terse note from Fat Cow, our hosting service (who, to be fair, have a really decent uptime record).
The "Live Person" software they use as their 'help' system, though, needs a lot of work, and the agents on the other end of the live chat need more training in how to answer a customer's question properly.
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